Skagit Valley College

Catalog Course Search Details

 Course Title:   INVEST Customer Service

 Title Abbreviation:   INV Customer Service

 Department:    INV

 Course #:    68

 Credits:    5

 Variable:     Yes

 IUs:    5

 CIP:    320401

 EPC:    n/a

 REV:    2018

 Course Description  

This course focuses on the importance of customer service and developing a customer-friendly approach that is right for every business. It covers the do's and don'ts of dealing with customers and the benefits of providing great customer service.



Additional Course Details

Contact Hours (based on 11 week quarter)

Lecture: 55

Lab: 0

Other: 0

Systems: 0

Clinical: 0

Intent: Distribution Requirement(s) Status:  

Academic Elective  

Equivalencies At Other Institutions

Other Institution Equivalencies Table
Institution Course # Remarks

Learning Outcomes

After completing this course, the student will be able to:

  1. State why good customer service is important.
  2. Demonstrate appropriate greetings, dress and hygiene for positive first impressions.
  3. Demonstrate verbal and non-verbal communication skills and etiquette for face-to-face and phone interactions.
  4. Know and apply strategies to successfully work with challenging customers.

General Education Learning Values & Outcomes

Revised August 2008 and affects outlines for 2008 year 1 and later.

3. Communication

Definition: Understanding and producing effective written, spoken, visual, and non-verbal communication.

Outcomes: Students will be able to . . .
3.2 Recognize, produce and demonstrate appropriate interpersonal, group, and public speaking skills.
3.3 Demonstrate effective listening skills.

Course Contents

  1. Verbal and non-verbal communication.
  2. Positive and negative customer service.
  3. Strategies for challenging customer service situations.